Information, Advice & Guidance

IAG diagram

Strode College Information Advice and Guidance Services aims to provide:

  • Information that is comprehensive, accessible, accurate, up-to-date and objective on opportunities in education, training and work, progression routes, choices where to find help and advice and how to access it.
  • Advice that enables people to gather understand and interpret information and apply it to their own situation.
  • Guidance that is impartial that helps people understand themselves and their needs in the context of choices about education, training and work.

Impacts will be measured by:

  • Student survey responses.
  • Retention, completion and achievement data on a course by course basis.

Objectives:

  • Ensure the highest quality impartial information advice and guidance to learners at all stages of their learning journey:
  • pre-entry
  • on-programme
  • on exit
  • Secure feedback from stakeholders to inform improvements to the service.
  • Secure involvement of learners to improve the service.

Below are separate Learner Journey diagrams for Further Education, University Level, International Students and Workforce Development:

 

Admissions

We offer a number of information services to full and part time individual learners (services for business and apprenticeships are dealt with in the Business Development office) including: course place availability; interview planning and arranging; enrolment planning and arrangements. In collaboration with the marketing function, we hold prospectuses covering all the courses offered in the College. We offer advice and guidance to individual learners on fees and fee discounts and signpost enquiries for more detailed information as appropriate.

Full Time Admissions enquiries: 01458 844453
email: ftadmissions@strode-college.ac.uk

Part Time Admissions enquiries: 01458 844448
email: ptadmissions@strode-college.ac.uk

Employers & Apprenticeship Admissions enquiries: 01458 844498
email: busdev@strode-college.ac.uk

 

Reception

The Reception team is happy to help with any query that you may have, whether course related or non-course related. They provide a range of services including: receiving visitors; dealing and directing incoming calls; general enquiries; giving out prospectus and course leaflets; transport payments and enquiries.

Main Reception Opening Times, Tel: 01458 844400:

  • Monday - Thursday 08.30 - 17.15
  • Friday 08.30 - 16.45

Evening reception in the Learning Centre

  • Tuesday - Thursday 17.15 - 21:00 (term time only)

Enrolments 09.00 - 16.00 daily.

 

Transport

In association with Somerset County Council, we participate in the County Ticket scheme. We can provide assistance for learners with special transport requirements. We monitor bus movements and adherence to timetables and liaise with the County Council on services. We ensure that a high standard service is provided and we monitor student behaviour. Contact the Admissions Team on 01458 844591.

 

Financial Advice

For information about sources of funding while at College (such as Strode College Travel Bursary, 19+ Discretionary Learner Support, 16-18 Bursaries and 24+ Advanced Learning Loans), benefit entitlement and other financial matters including budgeting and debt problems, contact the Financial Advisor on 01458 844546.

 

Additional Learning Support

This service has been developed to support learners in accessing the campus and their studies whilst at college. This service focuses on providing information, support, advice and guidance to learners who may have additional needs such as learning difficulties and/or disabilities, before and during their studies.

Learners who would like to access support, should contact the Head of Equality and Diversity on 01458 844433.

It is better to apply early in the application process so support needs can be assessed and put in place for the start of the course but you may apply at any time.

 

Study Skills Support

Students will be screened to identify if they need any additional help with their literacy and numeracy skills to help them achieve their learning programme. The study skills team are based in Learning Resource Centre. 

Drop in sessions are available daily from 12.00 - 14.00, but learners with identified needs will be offered a weekly timetabled one-to-one or small group session. If you have any concerns or queries about the support available contact the Head of Admissions and Guidance on 01458 844469.

 

Student Support

If you have a question, concern or a matter you wish to talk over with someone - no matter what it is! (it does not necessarily have to be about College), then contact the Student Support Centre and a member of staff will be able to help you or will refer you onto someone outside of College who can offer the help or support you need.

Call into the Student Support Centre any time between 08.45 and 17.15 (16.45 on Fridays) or telephone the Student Support Manager on 01458 844454.

 

Learning Centre

Provides books and resources to support your learning. Opening times:

Term time

  • Monday: 08.35 - 17.00
  • Tuesday: 09.00 - 21.00
  • Wednesday - Thursday: 08.35 - 21.00
  • Friday: 08.35 - 16.30

Vacations

  • Monday - Friday: 09.00 - 16.00

Phone us for enquiries and renewals: 01458 844410.

 

Counselling

Having time and the space to talk through thoughts and feelings can often help gain clarity as to what the actual problem is. It can help when needing to make important changes in your life, taking control of situations or to simply make sense of what is going on.

To arrange an appointment to see one of the Counsellors call in to the Student Support Centre or phone on 01458 844545.

 

Student Liaison

Part of College life is also about having a say in the way that the College is run. Students are encouraged to join the Students Association and to get involved. The College actively seeks feedback from students and encourages student involvement at college decision making meetings. Contact Bill Scott, Student Support Manager on 01458 844454.

 

Careers

Strode offers a professional, client centred service to all students. This can cover anything careers related including higher education, employment, college courses, volunteering or gap year opportunities. Whether you need ideas for your next step or assistance in making an effective application, help is at hand.

Sign up on the door of the Careers Room in the Learning Centre for a one-to-one careers guidance interview or feel free to browse the Careers Library. Telephone 01458 844409 or email charvey@strode-college.ac.uk.

 

Complaints

Strode College is committed to providing our students with the best possible service; we always aim to treat everyone courteously, fairly and efficiently. If you believe we have failed, please tell us.

We promise to take your complaint seriously, to investigate it thoroughly, to do our best to put the matter right and to inform you promptly of the action we have taken. We suggest you contact your tutor in the first instance, otherwise the following - as appropriate: the Student Support Manager, the Head of Quality, or the Principal.