Course overview

Our broad range of Business and Finance Apprenticeships provide opportunities to learn about and develop in different key roles and departments within business. You may focus on a specific discipline such as accounting, administration, customer service or marketing, or develop your career through a more general management route. Either way, the training that you receive will give you the knowledge and skills that you need to thrive in the range of business environments.

This Apprenticeship framework trains you to provide excellent customer service and it can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

As a customer service apprentice, you’ll need clear and up-to-date knowledge of your organisation’s products and services and be able to communicate with all sorts of people.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

Each Apprenticeship Framework includes its own specific qualifications for the role and area of business that you work in, but all Apprenticeship Frameworks include Functional Skills in English and Maths and Employment Rights and Responsibilities. You can find out more about each Apprenticeship Framework by contacting our Apprenticeship team: 01458 844631.

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